Category: B2B

Liberty Mutual Surety on reinforcing brand culture.

screen-shot-2016-12-20-at-12-59-55Liberty Mutual Surety is one of America’s most successful and iconic brands. Today – with offices and staff in more than 900 locations worldwide, the company has seen its ranking in the US Fortune 500 jump by 7 places.

Core to that success has been the on-going recognition by Liberty Mutual Surety in the importance of staff engagement and empowering its people with the knowledge, pride and belief that comes from being part of a brand that symbolises the American dream for millions of people and companies.

This collaboration and empowerment of staff has been a corner stone of the brand’s success for decades, but now we see the strategy being tipped by many in the wider business world and global branding industry as one of the top 10 trends to be aware of in 2017.

As always and one step ahead of emerging trends, we have been working in partnership with the Liberty Surety Marketing team in the United States for almost 2 years now to create and deliver the internal corporate culture that fosters this internal continuity.

Recognition of the success of Liberty’s work came in early December, when the director of Liberty Mutual Surety tasked us to create a retrospective of the year’s successes and key moments as a means of personally thanking everyone within the business for their contribution to the collective success of the company throughout North and South America.

Working once again in partnership with the Liberty Mutual Surety marketing team in the States, we created personalised video messages that combined live action footage and drone footage with staff originated shots from throughout 2016, that effectively let everyone see how their individual contribution fed into the wider success of the brand collective.

Not a bad way to finish up the year working with another global brand.

Mission Accomplished!

ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2016.

What’s on the cards for clients this festive season and why?

img_20161215_122350This Christmas we have had our cards created by the very talented Jemma Millen who worked with us earlier in the year to create what was to become a multi-award-winning, international advertising campaign that targeted companies, universities, private and state funded research institutions working to help the up to 1 billion people worldwide who suffer from neurological disorders ranging from Alzheimer’s and Parkinson disease, to strokes and multiple sclerosis.

The tactile and very human story behind the campaign was developed to bridge the gap between our US client’s sales team and the knowledge bank of services held within their company and the ever marketing skeptical, scientific community.

The effectiveness and relevancy of the campaign provided our client with an emotive, relevant and tactile solution that opened the door to a sales channel with an estimated value of £26 billion pounds in the UK alone for research into Alzheimer’s and a further £10 billion for Parkinson’s.

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These figures increase significantly in the United States with Parkinson’s research is valued at $28 billion and Alzheimer’s care conservatively valued at £200 billion.

However – the real effectiveness in the campaign was the potential to transform the traditional B2B communications model into something much more personal – a campaign that encapsulated the need for research and the hope that a cure will soon be found.

So to cut a very long story short, that is why there are brains and hearts on our Christmas cards this year.

If you work in the science, healthcare or in-house marketing field and would like one of these beautiful cards, please send us your details.

Mission Accomplished!

ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2016.

Branding Ireland for the European Medicines Agency

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The European Medicines Agency (EMA) employs 890 staff and is by far, the largest EU body in Britain that will be forced to relocate following Brexit.

Whilst Britain still struggles to come to terms with what Brexit actually means, other states within the European Union have been much faster to adapt and the wheels are already in motion as countries line up to make the most of the opportunities post Brexit.

One of the biggest opportunities will be for the state chosen to be the new home for the European Medicines Agency. Currently located in Canary Wharf, London; the EMA works with individual regulatory authorities from all 31 current member states – servicing what is a multi-billion euro/pound industry.

Among those putting their hat into the ring for the EMA bid is Ireland. Other contenders include Spain, Sweden, Denmark, Italy and Germany. However, Ireland actually has a pretty compelling case when you break it down.

Indeed, as Ireland’s Health Minister has already said, “Dublin offers significant advantages as a location, not least the advantage of the English language, a strong pharmaceutical and R&D sector presence.”

Ireland; with its favourable tax rate has already seen a number of the world’s largest pharmaceutical companies opt to call it home.

In 2015, Pfzier completed a deal worth $160 billion that saw the US-based pharmaceutical behemoth move its executive offices to Ireland. Joining Pfzier in its relocation to Ireland, French pharmaceutical company, Flamel Technologies is also planning a new Dublin home. The new company is expected to go live in early January 2017, trading under the name of Adadel Pharmaceuticals plc.

With so many of the big names in the industry officially setting up home in Ireland, it would seem to make sense for the EMA to be at the heart of that collective.

Indeed, in an article that appeared in The Times last month, Simon Harris, the health minister, said that the departure of the EMA — which evaluates and monitors drugs in the EU — from London appeared to be inevitable. “Dublin would be a very suitable location and a move to the Irish capital would minimise the disruption to the business of the EMA, thus ensuring continued protection of EU citizens and providing reassurance to the industries which it regulates,” he said.

The Mission Control Communications and its sister studio, The Mission Discovery has been working with pharmaceutical and biotech companies across Europe, the United States and Asia for a number of years. “Our agency is built on the growth and success of brands in this sector,” says Patricia Killoran, Managing Director. “Locating the EMA in Ireland would be a logical decision that would benefit everyone.

Mission Accomplished!

Poking holes in targeted ad algorithms

Broken dreams in faded colored times

 

David Sable, Global CEO at Y&R and a noted Linked in influencer published an article back in September 2016 that pretty much encapsulated something that we’ve been talking to clients about for ages.

His post set out to question just how targeted those ‘targeted’ Facebook and Google ads really are.

At almost 44, I was fortunate enough to start in the advertising industry before the digital wave hit. That gave me the luxury of working at a time when we were encouraged to question everything and campaign strategies were in many respects, much more ‘human’.

Today, with brands pumping millions into social media every year, it’s crucial that marketing teams born into a digital generation interrogate the data coming from Facebook and Google as opposed to giving into blind faith. Remember, both of these companies make hundreds of millions every year from advertising, so their data is not neutral and whilst the conferences, workshops and courses are all fun, they are designed to encourage you to buy ads. We all have a worth to Facebook and Google.

So let’s start by taking a look at how Facebook profiles ‘you’.

Go to https://www.facebook.com/ads/preferences and check out the thinking. Facebook say:

“How we determine your ad preferences:  We use information from a few different sources to figure out which ads might be relevant and useful to you. Things like your Facebook profile information, activity on Facebook and interactions with businesses can all influence the ads you see.”

Now, in the minds of many, Facebook and Google are infallible sources of pure data to be trusted with a fanatical belief. But the evidence would seem to suggest that in fact, their algorithms are fundamentally flawed and far from being in-depth, with the preference used to pigeonhole one’s points of interest often being tenuous to say the least.

Based on Facebook’s statement, the algorithms would seem to be pretty linear in their approach, failing to take into account human nature and that often, the online personas people project are very different to who they really are. We’ve all liked that page because we felt morally obliged to but never went back to it. We’ve all hit like on something just to keep a friend happy, but never bothered to actually read the article or watch the video. It’s just basic human nature rooted in the need for acceptance.

Like Mr., Sable, I think Google would struggle to know who I really am. For example, my search history covers topics related to work, which considering the scope of our client base, can be pretty diverse. Then there’s the fact that my granddaughter was addicted to Peppa Pig for three years and watched it every evening on my laptop before graduating onto a German speaking Gummy Bear song. So to say that Google or Facebook knows me well enough to target me, would be stretching a truth and a waste of your marketing budget.

I guess the moral of the exercise is that as a species and as consumers, we’re a lot more complicated and fickle than the algorithms would care to admit. Think on that the next time you’re putting all your eggs into a social media only basket.

Mission Accomplished!

Steps to help bring the CEO or board, on-board with your brand and marketing strategies.

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According to a Forbes Insights survey, 69% of CEOs said they think their companies waste money on marketing initiatives.

Unfortunately that’s not a view limited to small companies that will often have to make the hard call between investing in their marketing or buying a new piece of equipment. Indeed – many large companies also struggle to understand the long-term strategic benefits of investing in their brand.

Having worked in the advertising, branding and marketing industries for more than 20 years, it’s still one of the most common issues that we encounter and the bugbear of countless marketing teams the world over, who struggle to justify the importance of what they do.

So here are some insights that might help you bring the CEO or board – on-board to give you better strategic support and the resources you need to get the job done:

Create a brand story that engages more audiences.

Start by asking yourself, who is the company’s brand story actually relevant to? A good brand story will be relevant to a wide array of audiences, not just your customers and staff.

Experience has taught us that by strategically expanding your marketing to reach key stakeholders, i.e. investors, analysts, commentators and lobbyists can have a significant impact on the company that no CEO or board can fail to recognise. A strong brand presence has the potential to drive up stock prices and other brand metrics and also ensure your company attracts the brightest employees.

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Show how the brand build and drives company culture.

This is something we’ve talked about before, but your marketing and branding strategies need to be inward facing as well as outward. A strong brand and intelligent marketing play a crucial role in building and reinforcing a company’s internal culture.

Team up with your HR department, identify the role your brand plays in attracting the best candidates in the market and monitor staff motivation levels during campaigns to show increases in productivity.

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Be the driving force.

We’ve all seen those TV shows where everyone sits around the boardroom table nodding and agreeing with everything the CEO says. But in today’s competitive market, companies need drivers – people that have the courage, vision and ambition to get things done.

It’s not enough just to know what your own company is doing, you need to understand what the market your brand is operating in, is doing – and you also need to understand what your competitors are doing.

Knowledge is power and the more knowledge you have, the better equipped you’ll be to drive your branding and marketing activities ahead of your competitors and achieve sector control.

Don’t be afraid to ask your agencies what they are seeing or doing in other markets. They won’t tell you what they are doing for other clients, but they can often give you an insight into a new or emerging trend that you can adopt and present as a solution to your CEO in a pre-emptive strategy that will catch the competition with their hands in their pockets.

Equally important – have the confidence to walk away from a strategy if you find it doesn’t work. One of the biggest problems many brands face is that no one wants to be seen to ‘make a bad call’, so instead of calling out something that doesn’t work, everyone will mumble about it in the background, but never move to fix it.

Prove your strategy works with hard facts.

Back when I first started in this industry, the ringing of tills indicated that a strategy was working. Today, you have access to many more analytical tools – so use them and understand how to interpret them.

Show the CEO or board that your strategy is backed up with hard data and not just fanciful guesswork. Use the analytical tools at your disposal to monitor and tweak your strategy for better effect.

But be realistic about the data you are getting and don’t follow it blindly – listen to customers and staff that are customer facing. They will give you an invaluable insight into the real-world effectiveness and relevancy of your strategy.

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Choose battles you’ll win.

One of the most common mistakes people make when trying to persuade the CEO or board to change their view on branding and marketing investment is that they start by suggesting the need for a major cash injection. That’s not going to happen. So look at how to validate the effectiveness of your marketing spend and start with clever solutions that simply require project approval as opposed to funds.

You can also suggest reallocating funds from one part of your marketing strategy to test-bed a new approach. By showing the CEO or board that you are being innovative in your thinking and experimenting with new approaches without expecting fresh funding, you are much more likely to get sign-off on new strategies and engage their interest. By proving your thinking is right on small projects, you are much more likely to earn their trust and support when it comes to undertaking a major new strategy.

I knew you were going to say that.

Before you present your marketing strategy to the CEO or the board, prepare, prepare, and then prepare some more. Use your knowledge of the personalities you’re presenting to and anticipate the questions they’ll ask and be realistic about the difficulties they will raise and the problems they will identify. Have your answers and solutions ready to any of the barriers you know or anticipate will be raised.

Also – you might want to think about lobbying support for your proposal before going into the presentation. Share your ideas with key influencers that will have the ear of the CEO or board. Get their input as if they identify issues, you can be sure the CEO or board will as well.

Remember – the CEO or board will often not have the information you have and are making their decisions on a fraction of the knowledge and or market intelligence you have. This often manifests itself as the default mode of ‘’let’s not rock the boat”. You don’t have to rock the boat, but by understanding and validating your reasoning, you can navigate the boat around the rocks.

Reassure the CEO or board with real-life case studies or examples of other companies that have used their marketing to push ahead. This helps diminish the risk factor and gives the CEO or board the comfort of knowing that they are not the guinea pig.

Benchmark yourself against best-in-class companies and competitors.

There will always be a default company or brand’s marketing success that the CEO or board reference and admire. Use that knowledge to your advantage. Make it your job to understand the strategy and tactics that company is using and explain why your proposed strategy will work by referencing those successes.

You also need to come out of the ivory tower. One of the most common mistakes marketing teams make is to view their brand and marketing is isolation to the competition. You only have to look through some of your industry’s trade publications or view your literature and digital assets side by side with competitors and it quickly becomes apparent, a lot of B2B brands especially, all look and act the same.

Know you competition and also who is nipping at your heels. A simple SWOT analysis can help you identify where you have an opportunity to separate your brand and marketing from the herd and also, where you need to correct your strategy to compensate for weaknesses.

But above all – keep your strategy and thinking agile. Your brand and your marketing exists in a state of continuous flux and needs to be ready to take advantage of opportunities and respond to threats.

Mission Accomplished!

“Article adapted from 7 strategies for selling marketing to your CEO” on CMO.com.

 

Our Mission: to get inside the heads of doctors, surgeons and researchers

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Every so often we like to share a piece of work that we are particularly proud of. In this instance; that piece is a direct mail campaign created to plug directly into a fully integrated marketing strategy targeting doctors, surgeons and researchers working to understand, treat and cure degenerative neurological conditions including Alzheimer’s and Parkinson’s.

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The campaign was aimed to break through the clutter of press and digital banner ads that the audience is traditionally used to being bombarded with and for the most part, block out – especially since the rise in popularity of ad blockers.

The thinking was to create a talking point that would find a permanent place with in the recipient’s office and mind space – not just a temporary impression on their desktop before being deleted.

“We can’t ignore the impact of degenerative neurological conditions so let’s create a campaign that people can’t ignore.”

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This tactile approach was created to make people stop and think. It was to promote a human engagement with the objective of solving a human problem that shatters tens-of-thousands of lives every year.

It is also an opportunity to get inside our heads and see how we approach some of the most complex and sensitive subject matters.

We’ll have more on this project and more on our new site – coming soon!

Mission Accomplished!

 

 

 

 

 

Mergers and Acquisitions: The fast track to building a business empire and galvanizing your employees beliefs

In our latest interview with Patricia Killoran from The Mission Control Communications, we hear her thoughts on a subject that is rarely out off the media at the moment – mergers and acquisitions.

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“Regionally, we’re more used to associating news of mergers and acquisitions with job losses and the hyperbole of hysteria press and politicians subsequently generate around it.

However – step outside of Northern Ireland and there’s a different story to be had. Globally M&A’s are one of the most effective ways for businesses to grow. Overnight a company can find itself with an established foothold and heritage in an overseas market – something that otherwise can take years to achieve.

M&A’s are also a catalyst for innovation with R&D being shared between companies that may formally have been bitter rivals but whose collective knowledge and insights can and often does result in amazing breakthroughs and leaps of logic that are simply inspired.

The M&A culture is also a catalyst for many companies, especially those small companies specializing in a particular niche. Venture capitalists will often invest heavily in these businesses, as whilst they recognize that the product or service alone stands little chance of success, they are betting that another company will spot a use for it within their own model and therefore acquire it.

Understanding the mechanics of M&A’s has allowed us to earn a reputation within what is often called the billion dollar ideas club as a trusted and discreet partner capable of assisting companies navigate the communications, marketing and strategic considerations necessary during this volatile and sensitive process.

In the context of M&A’s, our role differs significantly to that of a typical rebrand project, which relies on building on the existing creditability and goodwill associated with the brand.

No two M&A projects are ever the same. But one of the most common mistakes made during the process is to overlook the importance of engaging the workforce. These people are essentially the backbone of the business that has been absorbed and as mentioned at the top of this article, they will normally default to a position of fear and uncertainty when an merger or acquisition is announced. Without proper engagement, you can quickly find that the intelligence and reputation you thought you were buying in the employees of the business is snapped up by a competitor who will play on the uncertainty they feel. So engage with employees early and put their minds at ease. Remember – whist for you this is just business, for employees it’s the difference between being able to pay their mortgage and not.

Another reason to engage with employees is actually rooted in our subconscious need to belong to something. Just as our ancestors banded together first in tribes and then as nations, the same is true with people and brands. So when you step into remove the brand and values that employees have belonged to for years, you need to be in a position to replace it with something better that they will be proud to be part of. Again – the key is early employee engagement and clear messaging that will galvanize people behind a common purpose.

Historically, brands have saw this as a secondary necessity after informing customers, but as experience has taught us, if your employees are not initiated into the new brand and its mission, vision and values, the experience customers have will not be consistent with the image you’re paying to create.

As mentioned, when you are creating a new brand, it has to offer employees something more than the brand you are telling them to leave behind. However – it’s also worth noting in the midst of a merger or acquisition, many companies lose sight of the importance of marketing, which is why it’s important to have a strategic partner in place that can support you during the process and cover the bases in the event that you get distracted with the wealth of other subjects that need dealt with.

You might wonder why I keep using the term strategic partner as opposed to ‘agency’. Simple. An agency infers something that is simply commissioned to do a defined job. However, positioning the agency as a partner in your mind leads to multiple benefits. Firstly, it leads to more open and honest discussions and will actually alleviate you from a lot of work.

As a strategic partner, it’s our responsibility to create a brand that is more than just a name and logo, but something that encapsulates where your company is going. This can and does lead to some very open and honest discussions, but there is no use in creating a brand that does not give you room to grow or, simply follows current trends. Do that and you end up with a brand that fits in somewhere between your competitors, whereas experience proves that the most successful brands are those that redefine a sector and leave competitors in the dust.

If you are comfortable with the new brand, the chances are it’s because it’s familiar and your brain is unconsciously associating it with existing brands. Therefore – you’ve failed to create your own identity. Our job is to create what can often make you feel initially uncomfortable, but time will validate its effectiveness.

It is also important during any merger or acquisition that your strategic partner works with you to realize an authentic brand story that effectively integrates the two or more company cultures. Remember – it’s not just a case of rehashing your old brand story. The purpose of a merger or acquisition is to make you better and by default your brand story needs to reflect that and unite everyone behind a common purpose.”

With 2016 shaping up to be a year in which we see unprecedented mergers and acquisition coming to the table and many established brands acting like venture capitalists, it’s going to be an interesting ride.

Mission Accomplished!

Great things happen at the table

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We love our old lab table. It’s become part of who we are and what we stand for since moving into our new office – one year ago today.

After rescuing it from the back of a warehouse, we’ve had politicians and company presidents, CEOs and managing directors, brand directors, marketing associates, friends and family, around it, on it and even under it.

At the table, we’re all equals. What’s said at the table stays at the table. It’s an open forum that invites debate and questions thinking. It’s been the Launchpad for global brands and international campaigns. We’ve laughed and cried around it. We’ve planned, created and celebrated around it. We’ve redefined markets and initiated global trends around it. We’ve bucked convention and set a path that many now follow. We’ve shaped government and bridged seemingly impossible challenges. Now however, it’s the centrepiece for a little self-indulgence and some fun.

Our aim is not to offend anyone with our nod to Da Vinci’s Last Supper, but instead translate one of the most significant and debated pieces of art into a reflection and interpretation of our own story – and have some fun in the process.

We often say that we don’t create pretty picture campaigns. Well – this is no exception. Each and every element within the shot is part of our own brand story and has a direct significance to the team and all those of our ilk!

Symbolism Guide:

  • SkullOur very own Yorick symbolises the power of the spoken word and also the relevance of our work for the betterment of human life. It also happens to be just one of the many skulls we have dotted about the office, a tribute perhaps to the fact that we’re frequently headhunted for our services by companies from all over the world.
  • GlobeWell we do get about.
  • HelmetsSo much of the language used in our industry is drawn from the military lexicon, campaigns, strategizing, missions and freelancers. So we thought to show our own generals taking to the field to plan their next campaign. That and we have a massive collection of prop helmets that we’re not allowed to take home.
  • MacThe Holy Grail of tools for designers, but if you note, it rests on a book about strategy. You see, everything we do is rooted in strategy and without the strategic input of the human behind the screen – the Mac is nothing but a blunt tool.
  • AwardsProof that despite our quirky ways we consistently get results internationally for our clients. The awards are all for effectiveness – not just pretty pictures but they don’t dominate who we are and are just one of the many positive outcomes from creating effective work in partnership with motivated clients.
  • BB8Star Wars is a topic that is often debated among the team and though we come from all walks of life, it shows how a great story can unite people and we believe in creating and telling great stories for our brand partners.
  • Robby Robot‘Danger Will Robinson Danger.’ Working on the sort of projects that we do, we often get to see what was once considered science fiction become science fact.
  • Phone & iPadWorking internationally, the phone is a vital tool within the office and for some of the team, a permanent fixture to their ear. We like to talk with people – not just email. Although face-to-face is even better.
  • CamerasVintage tools of our trade, a reminder that whilst technology will continue to adapt and evolve, the skill needed to create a beautiful image resides in the experience and eye of the photographer.
  • Empty ChairThe Judas chair. A poignant reminder that you should always be ready to walk away from the people and things that hold you back.
  • Da Vinci’s Last SuperOr as we’re calling this shoot, The Last Cliché as the work we do in the real world can never be clichéd. Therefore we’re keeping this cliché where it belongs, as a bit of fun around the table in the studio that brings us all together and let’s some of the newer members of the team experiment with the many tools of our trade.

For those of you with a keen eye, you might spot a little character under the table busy with her very own creative endeavour. Well that’s our junior, junior creative – who frequently comes into the office to work, play and make snow and who constantly reminds us what a wonderful thing an imagination is.

Finally – a massive thank you to everyone that stepped up on the day and took part. Left to right: Adam, Zach with a ‘H’ and not a ‘K’, Trish, Laurence, me, Anthony, Matthew and Fehin. Oh and let’s not forget our other little helper under the table, LillyMay and Phil Smyth who was behind the scenes telling us all what to do and taking the shots.

Now let’s see what happens at the table in year two!

Mission Accomplished!

 

Forget the exit strategy.

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I guess when you have been working in the marketing and branding industry for long as I have; you forget just how much knowledge and experience you’ve picked up along the way. Much of that knowledge comes from having worked alongside people who are much more intelligent than I will ever be.

So when I met with a young entrepreneur yesterday morning, I couldn’t help but share his enthusiasm as he explained to me what his world changing idea was; how he’d came up with it and how it would improve the lives of millions of people. I was hooked. Then – and this is where I found myself defaulting to my experience – he made in my estimation what was the cardinal sin of any pitch – he started explaining to me all about his exit strategy.

You see for me, I’ve spent my adult life working with people who are building brands and by building, I mean on-going work that will continue to adapt and evolve to an ever-changing world and continue to exist long after we’re all gone.

In my experience and drawing on what I’ve picked up over the years from those people whose drive has created multi-billion-dollar companies, is that they didn’t have an exit strategy. Creating a brand and a business is like having a child:

  • Conception – the fun part; coming up with the idea.
  • Pregnancy – carrying the idea around for months working out how to turn it into a reality.
  • Labour – the hard part, bringing your idea into the real world.
  • Naming – creating a name that people will like, respect and want to get to know.
  • Teething – the sleepless nights when you are up to all hours nurturing the company or brand you’ve created through it’s problems.
  • Teaching – instilling the knowledge, principals and life knowledge needed to succeed.
  • Pride – watching your creation growing into something that you can be proud of.

OK – so it’s a simplistic analogy, but you see what I’m getting at. You put a lot of work into bringing your idea into the world not to mention a lot of time and money, so why be so ready to leave it all behind? Are you not proud of it? Better yet, if you as the parent of that company or brand are not fully and personally invested in its long-term success, why the hell should your customers?

The greatest companies are built not on exit strategies, but the drive, character and long-term vision of their founders to grow, expand and be the best at what they do. Look at some of the most successful brands and companies in the world and what you see are strategies built on growth and vision – not getting out as quickly as they can like a carpet bagger.

In it’s simplest terms – what future is there for a brand when your guiding vision, mission and values statement are based on getting to hell out of dodge as soon as you can?

As for my exit strategy, well that’s simple. They will carry me out off here some day in a box but The Mission Control Communications brand will continue.

Mission Accomplished!

600 Effectiveness case studies and counting for Patricia

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With almost a year under her belt as MD, not to mention over 600 international effectiveness case studies, a clutch of awards and no sign of slowing down, Patricia Killoran, Managing Director at The Mission Control Communications is starting the New Year on a firm footing and with a clear objective.

Ahead of a busy month travelling to meet partner brands on both sides of the Atlantic and throughout Europe, Patricia explains the importance of that face-to-face contact and why the agency will frequently travel thousands of miles for just one meeting.

‘The distance is irrelevant,’ says Patricia. ‘What is important is showing partner brands that we are just as committed to their success as they are themselves. Naturally a lot of what we do can be trafficked and managed with email and calls, but nothing beats that face-to-face interaction and in my experience, people achieve more when they actually know the people they are working with.’

Have you a particular trip that you’re looking forward to? ‘I have to admit; I am looking forward to going to the States again. We work with some really lovely people out there and I do look forward to seeing them and just catching up.’

So it’s not all business then? ‘I don’t think you can work in this industry if you’re just all about “the business”. What we do is very personal. You can’t be involved in creating something and not have a personal involvement in it. You only have to look at the team in the studio to see that. For all of the strategy and creativity that goes into a project, there’s an equal measure of personal pride. It’s the same with the brand teams we work with. There’s not a job that goes out the door that isn’t personal.’

Is it just the boss that gets to travel? ‘No not at all! Since we officially started back to work after the Christmas break, everyone has been out and about at meetings. There’s been no shortage of red eye flights out off International the past week or so and that looks like a trend set to continue for the rest of the month. But it’s great that the team gets to meet with the people they are working with. One of the teams happened to be in England last week and they met up with some of their US partners and they achieved so much in such a short space of time. It’s that sharing of ideas and knowledge and getting to know people as people. That’s what it’s all about – people working with people to achieve a common objective.’

So 2016 is starting busy? ‘Starting busy. It’s always busy and that’s the way we like. I think Christmas Day was the only day that we weren’t actually working. We’ve a great team here and it’s the relationships they form with our partners that gives them that level of commitment to not only go above and beyond, but to do whatever it takes to get the job completed.

It was actually pretty funny on New Year’s Eve night. We were working with a partner across 3 time zones so we had 3 celebrations.’

The Mission Control Communications is seen as an agency that puts in a lot of hours, is that true, and if so, why? ‘We live in a world that is infinitely more connected than at any other point in history. Brands are doing business simultaneously across multiple time zones so you need to be on hand to work with them when they need you.

Yes we put in a lot of strange hours, but you have to remember, they are only strange hours here in Northern Ireland. In reality, they are just the normal office hours of our overseas partners. So whilst we might work late in the evenings when needed, there will be other times when we can start late in the morning. It’s swings and roundabouts – we’re not slave drivers.

I was chatting to one of the designers about it recently after he’d came back from a meeting and he made a very good point, ‘we’re at the big table, so we’ve got to put the work in’. I think that says a lot about the attitude of the team. They know we are getting to work on some amazing brands and that people listen to our suggestions. Our team sees that and appreciates it.’

What do you mean by being at the ‘big table’? ‘We work with brands that are valued in the billions of dollars and that truly understand the power of effective marketing. These are brands that set trends as opposed to following them. They are brands that want a partner that engages with them and is capable of taking them to the next level as opposed to simply giving them the same old year in and year out.

You only have to look at some work that is out there at the minute and you know the agencies responsible are following a formula that hasn’t changed in decades. That’s not servicing a client. It’s opting for the safe route and ensuring you’re leaving the office at 5pm everyday. That’s not us. We’re constantly looking at how we can work with our brand partners to engage with their audience in new and relevant ways. Granted – you spend a lot of your time in unfamiliar territory – but that keeps it interesting.

It also means that when we are working with international agencies, we are doing so with confidence and authority.’

There has been some criticism of the agency from your competitors for seemingly placing strategy over creativity. How do you respond to that? ‘Oh we’ll always have our critics. But what’s interesting is that those critics seem to end up weaving a lot of our thinking into their own messaging and positioning. Look, I’m not saying creativity isn’t important. It is. But it needs to be channelled. It needs to have a defined outcome. It needs to achieve an objective. We work with multi-billion-dollar brands. They want effectiveness. They don’t want pretty pictures.’

So is strategy more important than creativity? ‘I don’t think it’s an either/or option. You need strategy to direct creativity so that you can enable an effective outcome. So if we had to be labelled as anything, I’d prefer to have us labelled as an effectiveness agency. That’s what we do and that’s what the brands we work with expect. Strategy and creativity are just two of the tools we use to be effective.’

What do you make of agencies that position themselves as creative then? ‘Other people can do as they want. If they feel the need to constantly remind people that they are creative, then that’s their right. But for us, creativity is just one of the strings to our bow.’

You mention critics weaving your thinking into their messaging and positioning, does that happen a lot? ‘It happens. But we take it as a compliment. Truthfully, I’m happier that we’re in a position to inspire, inform and educate other agencies. If the roles were reversed, then I think I’d be having concerns. It can actually be funny at times when one of the team comes across something. I remember we did a campaign for one of our scientific partners and a few months later, another agency replicated the concept for a large inward investment organisation here in Northern Ireland.’

Are you ever tempted to weave other agencies thinking into yours? ‘That’s not who we are. When we launched The Mission Control Communications, we did it with the objective of challenging ourselves to constantly strive for better. If we were to simply take our lead from another agency, that defeats the purpose and we might as well just go work for another agency. That and truthfully, our partners wouldn’t stand for it. They work with us because we are that bit off centre. We don’t go to presentations and start with, “here’s an idea that we did for company X that really worked and we think it would work for you as well”. We’re constantly pushing boundaries and challenging not only ourselves, but also our partners.’

So what will be the next lesson you hope to teach those following your example? ‘Be yourself and stand up for what you believe in. Companies don’t want ‘yes’ agencies. They are paying for your expertise so bring something to the table that is worth paying for. That’s why we keep the lab bench in the middle of the studio to constantly remind our teams of that. Everything we do needs to add value to our partner brands, so before we bring it to the presentation, it has to pass our own internal bench test.’

Mission Accomplished!