Tagged: Design

Show your pride.

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Pride is a word that we use a lot in this industry. We tell clients that we take pride in our work and the awards that we’ve won. We take pride in the success of the campaigns we create, the objectives we’ve met and the brands we have transformed.

We tell our talent to take pride in the projects they are creating because they’re changing the world and improving the lives of millions of people. We help brands create corporate cultures for their staff can take pride in.

But with Stonewall estimating that 62% of LGBT graduates who have come ‘out’, go back into the closet when they enter the job market, it’s time that we stop ‘taking’ pride and instead start ‘showing‘ our pride for all of the wonderfully diverse people that make up our crazy, marvellous, unpredictable, passionate, fun, emotional and inspiring industry.

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ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2017.

 

 

 

 

 

 

 

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Liberty Mutual Surety on reinforcing brand culture.

screen-shot-2016-12-20-at-12-59-55Liberty Mutual Surety is one of America’s most successful and iconic brands. Today – with offices and staff in more than 900 locations worldwide, the company has seen its ranking in the US Fortune 500 jump by 7 places.

Core to that success has been the on-going recognition by Liberty Mutual Surety in the importance of staff engagement and empowering its people with the knowledge, pride and belief that comes from being part of a brand that symbolises the American dream for millions of people and companies.

This collaboration and empowerment of staff has been a corner stone of the brand’s success for decades, but now we see the strategy being tipped by many in the wider business world and global branding industry as one of the top 10 trends to be aware of in 2017.

As always and one step ahead of emerging trends, we have been working in partnership with the Liberty Surety Marketing team in the United States for almost 2 years now to create and deliver the internal corporate culture that fosters this internal continuity.

Recognition of the success of Liberty’s work came in early December, when the director of Liberty Mutual Surety tasked us to create a retrospective of the year’s successes and key moments as a means of personally thanking everyone within the business for their contribution to the collective success of the company throughout North and South America.

Working once again in partnership with the Liberty Mutual Surety marketing team in the States, we created personalised video messages that combined live action footage and drone footage with staff originated shots from throughout 2016, that effectively let everyone see how their individual contribution fed into the wider success of the brand collective.

Not a bad way to finish up the year working with another global brand.

Mission Accomplished!

ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2016.

What’s on the cards for clients this festive season and why?

img_20161215_122350This Christmas we have had our cards created by the very talented Jemma Millen who worked with us earlier in the year to create what was to become a multi-award-winning, international advertising campaign that targeted companies, universities, private and state funded research institutions working to help the up to 1 billion people worldwide who suffer from neurological disorders ranging from Alzheimer’s and Parkinson disease, to strokes and multiple sclerosis.

The tactile and very human story behind the campaign was developed to bridge the gap between our US client’s sales team and the knowledge bank of services held within their company and the ever marketing skeptical, scientific community.

The effectiveness and relevancy of the campaign provided our client with an emotive, relevant and tactile solution that opened the door to a sales channel with an estimated value of £26 billion pounds in the UK alone for research into Alzheimer’s and a further £10 billion for Parkinson’s.

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These figures increase significantly in the United States with Parkinson’s research is valued at $28 billion and Alzheimer’s care conservatively valued at £200 billion.

However – the real effectiveness in the campaign was the potential to transform the traditional B2B communications model into something much more personal – a campaign that encapsulated the need for research and the hope that a cure will soon be found.

So to cut a very long story short, that is why there are brains and hearts on our Christmas cards this year.

If you work in the science, healthcare or in-house marketing field and would like one of these beautiful cards, please send us your details.

Mission Accomplished!

ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2016.

Multi-award winning art director calls time after 7 years to join The Mission Control Communications.

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It was confirmed today that Jim Magee, former art director at Navigator Blue, has joined The Mission Control Communications as Executive Creative Art Director, following the completion of a number of award winning projects with the Irish Football Association (IFA).

Best known for his work across media – TV, Print, Digital and Web, Jim has successfully completed projects for brands including An Post, Punjana, Heineken and most recently, the IFA’s Northern Ireland Euro 2016 Dare to Dream campaign and Team Launch Event – both picking up Gold Awards at this year’s CIPR NI Awards, and winning UEFA’s Best Fan Engagement Campaign in Europe.

The decision to hire Jim was easy,’ said managing director Patricia Killoran. ‘We’ve been a massive fan of his work for a long time and when the opportunity came up to chat with him, we took it. We set up a chemistry workshop with the rest of the team to make sure there was a mutual dynamic and that was that. The rest, as they say, is history.

The appointment comes following an extensive and rigorous search process that looked at candidates from three countries. Indeed – the nature and scope of The Mission Control’s client base required a very specific skill base and unique mindset – someone capable of conceptualising and implementing individual projects and complete campaigns with regional relevancy on a global basis for brands operating in multi-billion-dollar sectors.

We see Jim bringing a fresh dynamic to the agency,’ said Patricia. ‘We have a team very used to success and it was important that we found a person that could enhance that expectation and work with our client partners to deliver campaign outcomes that really do change lives. Our clients span a diverse range of sectors, but collectively, they all share a common requirement – validated project outcomes that reflect their position as market leaders.

Mission Accomplished!

ABOUT: As a multi-award winning international advertising and brand design consultancy, The Mission Control Communications works with clients and their in-house marketing teams to create intelligent and agile solutions that effectively engage audiences in today’s disruptive and highly competitive global marketplace, enabling brands to thrive. We work with brands spanning some of the most tightly regulated sectors of advertising and marketing in the world, with Fortune 500 companies ranging from – Liberty Mutual Surety to pharmaceutical, biotech and life science giants. Our work is rooted in sound intelligence supported by a structured services architecture that compliments client needs across strategy and positioning, advertising and design, brand origination and evolution, project and campaign planning, engagement and activation, and internal and external cultural alignment. For more information, please visit TheMissionControl.com and follow The Mission Control on LinkedIn, Facebook and Twitter.
© The Mission Control Communications Ltd., 2016

Why winning international awards is good for business.

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‘Winning awards isn’t about being smug. It’s about setting an international standard for your clients’ work that raises it above that of its competitors,’ says The Mission Control Communications.

There is now a valid case with volumes of supporting evidence that proves, effective, creative, and award-winning work drives sales and improves share price performance in science and healthcare – a sector that previously had a reputation for shying away from ‘creative’ advertising and marketing.

This alignment between creativity and a booming bottom line was first demonstrated in the Institute of Practitioners in Advertising’s 2010 white paper, ‘The Link Between Creativity and Effectiveness’, which looked at 10 years of its Effectiveness Awards (which assess marketing ROI) compared with data over the same time period from The Gunn Report (an annual publication ranking the most creatively-awarded advertising).

Notably, creatively-awarded campaigns were 11 times more effective at driving market share growth than those that didn’t win awards. Even with equal investment, creatively-awarded campaigns were more successful across sales volume gain, market penetration, customer acquisition and loyalty, while a strong correlation was discovered between increased creativity (where more creative awards were won) and improved levels of commercial effectiveness.

This was substantiated a year later by James Hurman in his book The Case for Creativity, which analysed 30 years’-worth of data, including the business results from Cannes Lions’ Creative Marketers of the Year. He states: ‘In every case, the companies that have been most tenacious in their pursuit of great creativity have been among the ones outperforming the stock market and enjoying historic periods of financial prosperity.’” (source IPA)

Understanding the commercial benefits of awards to a brand, we approach every project with the mindset that no matter how small or seemingly insignificant it might appear, even to the client, it has the potential to be an award winner. Again – the award itself is not the objective; it’s recognizing that the thinking that goes into an award winning piece of work is proven to be commercially more beneficial to a brand. The actually trophies, whilst nice, are simply a byproduct.

We’ve applied this approach to every brand we work with and it works. Our clients have seen their ranking in the Fortune 500 jump and profits as much as double in some instances. Many of our clients have also found that a ‘winning’ culture has yielded successes in other areas of their business and in addition to the awards we enter on their behalf, they are also entering and winning directly across multiple categories.

The result, motivated workforces, confident investors and increased sales and brand influence.

All in all – we’d call that Mission Accomplished!

Two Gold Awards of Excellence at the 2016 New York Communicator Awards.

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The 2016 Communicator Awards concluded last week in New York and we’re proud to announce that working in partnership with Taconic Biosciences, we won two Golden Awards of Excellence:

  • Gold Award of Excellence Integrated Campaign – Business to Business
  • Gold Award of Excellence Marketing Effectiveness – Integrated Campaign

Both awards reflect the combined efforts of everyone involved in creating and delivering an intelligent and engaging approach to communicating in one of the most tightly regulated spheres of marketing in the world.

We’re delighted with the wins, as are the team at Taconic,” says James Killoran from The Mission Control Communications and Mission Discovery – the agency’s new dedicated science and healthcare division. “A lot of work went into creating these campaigns on both sides of the Atlantic and to see that effort recognised by the Academy of Interactive and Visual Arts is a proud moment for us all. I’d personally like to congratulate all those involved.

Mission Accomplished!

Mergers and Acquisitions: The fast track to building a business empire and galvanizing your employees beliefs

In our latest interview with Patricia Killoran from The Mission Control Communications, we hear her thoughts on a subject that is rarely out off the media at the moment – mergers and acquisitions.

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“Regionally, we’re more used to associating news of mergers and acquisitions with job losses and the hyperbole of hysteria press and politicians subsequently generate around it.

However – step outside of Northern Ireland and there’s a different story to be had. Globally M&A’s are one of the most effective ways for businesses to grow. Overnight a company can find itself with an established foothold and heritage in an overseas market – something that otherwise can take years to achieve.

M&A’s are also a catalyst for innovation with R&D being shared between companies that may formally have been bitter rivals but whose collective knowledge and insights can and often does result in amazing breakthroughs and leaps of logic that are simply inspired.

The M&A culture is also a catalyst for many companies, especially those small companies specializing in a particular niche. Venture capitalists will often invest heavily in these businesses, as whilst they recognize that the product or service alone stands little chance of success, they are betting that another company will spot a use for it within their own model and therefore acquire it.

Understanding the mechanics of M&A’s has allowed us to earn a reputation within what is often called the billion dollar ideas club as a trusted and discreet partner capable of assisting companies navigate the communications, marketing and strategic considerations necessary during this volatile and sensitive process.

In the context of M&A’s, our role differs significantly to that of a typical rebrand project, which relies on building on the existing creditability and goodwill associated with the brand.

No two M&A projects are ever the same. But one of the most common mistakes made during the process is to overlook the importance of engaging the workforce. These people are essentially the backbone of the business that has been absorbed and as mentioned at the top of this article, they will normally default to a position of fear and uncertainty when an merger or acquisition is announced. Without proper engagement, you can quickly find that the intelligence and reputation you thought you were buying in the employees of the business is snapped up by a competitor who will play on the uncertainty they feel. So engage with employees early and put their minds at ease. Remember – whist for you this is just business, for employees it’s the difference between being able to pay their mortgage and not.

Another reason to engage with employees is actually rooted in our subconscious need to belong to something. Just as our ancestors banded together first in tribes and then as nations, the same is true with people and brands. So when you step into remove the brand and values that employees have belonged to for years, you need to be in a position to replace it with something better that they will be proud to be part of. Again – the key is early employee engagement and clear messaging that will galvanize people behind a common purpose.

Historically, brands have saw this as a secondary necessity after informing customers, but as experience has taught us, if your employees are not initiated into the new brand and its mission, vision and values, the experience customers have will not be consistent with the image you’re paying to create.

As mentioned, when you are creating a new brand, it has to offer employees something more than the brand you are telling them to leave behind. However – it’s also worth noting in the midst of a merger or acquisition, many companies lose sight of the importance of marketing, which is why it’s important to have a strategic partner in place that can support you during the process and cover the bases in the event that you get distracted with the wealth of other subjects that need dealt with.

You might wonder why I keep using the term strategic partner as opposed to ‘agency’. Simple. An agency infers something that is simply commissioned to do a defined job. However, positioning the agency as a partner in your mind leads to multiple benefits. Firstly, it leads to more open and honest discussions and will actually alleviate you from a lot of work.

As a strategic partner, it’s our responsibility to create a brand that is more than just a name and logo, but something that encapsulates where your company is going. This can and does lead to some very open and honest discussions, but there is no use in creating a brand that does not give you room to grow or, simply follows current trends. Do that and you end up with a brand that fits in somewhere between your competitors, whereas experience proves that the most successful brands are those that redefine a sector and leave competitors in the dust.

If you are comfortable with the new brand, the chances are it’s because it’s familiar and your brain is unconsciously associating it with existing brands. Therefore – you’ve failed to create your own identity. Our job is to create what can often make you feel initially uncomfortable, but time will validate its effectiveness.

It is also important during any merger or acquisition that your strategic partner works with you to realize an authentic brand story that effectively integrates the two or more company cultures. Remember – it’s not just a case of rehashing your old brand story. The purpose of a merger or acquisition is to make you better and by default your brand story needs to reflect that and unite everyone behind a common purpose.”

With 2016 shaping up to be a year in which we see unprecedented mergers and acquisition coming to the table and many established brands acting like venture capitalists, it’s going to be an interesting ride.

Mission Accomplished!

Fear is the biggest killer of creativity…

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…’and I won’t let that hold me back!’ says multidiscipline creative, Anthony. ‘We have some really exciting projects in the pipeline this year and I plan to play a big part in creating even more.’

Continuing our series of articles from the team at The Mission Control Communications, we chat to Anthony McCann, one of the creatives who joined the team last year and hasn’t looked back since. In this article, Anthony chats about what it’s like to work with international clients day in and day out and the challenges and opportunities that presents.

What would you say is the biggest difference between The Mission Control Communications and any other agencies you might have worked with? ‘Creative freedom. We live in the real world so of course we are constrained to an extent by deadlines or a client budget, but in terms of being creative we can really enjoy ourselves generating ideas. No idea is ever just dismissed. It may not work for a particular client or campaign we are working on but there has never been a moment where we’ve been told we can’t be creative. James has an ethos that he tries to instil in us – push an idea as far as you can. It’s a much easier task to scale back from a really crazy concept than to try and expand on something that doesn’t really have legs. I try to always keep that in the back of my mind when I start any project – push the boundaries, you never know what you’ll come up with.’

You work closely with brand managers on projects that are for products and services worth hundreds of thousands of dollars, do you find that intimidating? ‘Not at all, in fact I find it greatly rewarding that designing to a budget is not the sole aim of the projects for these people, it’s the outcome and it’s effectiveness – the cost is secondary. As a designer that gives me a lot of creative freedom to explore ideas and concepts that might not even be considered if a budget was very tight. It also brought me into a lot of unknown territory as I was working on some huge scale projects for the first time and thrown into the proverbial ‘deep end’ with things I had never encountered before. In doing that I found that there wasn’t really anything to be afraid of and, without sounding corny, seeing these projects come to life and the clients feedback from them is the reason I do what I do. Fear is the biggest killer of creativity so I won’t let that hold me back. There is also a great learning experience to take from these projects that will stand me in good stead for the next ones lined up.’

Strategy is something the agency talks a lot about. But how do you see the formality of strategy sitting beside the chaos of creativity? ‘It’s not just all about pretty pictures, there needs to be thought behind what we do! There is a reason why we create certain artwork, or why a campaign is aimed in a certain direction. Our outcomes are designed to not only to be visually engaging but effective in achieving the client’s goals. I’d liken it to creativity being this crazy energy that’s buzzing to get let loose and go, strategy is pointing it in the right direction to go and blow your mind!’

Last year, the agency picked up a number of international effectiveness awards, what would you say is the secret to that success? ‘We work very closely with our clients across the globe to the point where we aren’t simply seen as an external agency but more an extension of themselves. Having a much better understanding of our clients and their needs allows us to create better campaigns for them, and in turn means more effective outcomes.’

Will you be as active on the awards circuit this year? ‘In 2015 the team picked up some well-deserved awards for a few projects they worked on before I came on board. Seeing that filled me with a sense of pride and admiration that their great work is recognised on an international level – but at the same time the creative monster inside me riled up and screamed “I want some of that!” For 2016 we have some exciting projects in the pipeline that will hopefully bring the team in some more awards and I plan on being a part of that.’

The agency works across a number of B2B sectors, is there one that you prefer and why? ‘I actually don’t have a preference as I love knowing that everyday will bring something new and challenging. I may find myself again in unfamiliar territory but I love the thrill of the unknown. I also love that what we do has an impact in the real world – take some of our healthcare clients for example, projects that we work on with them contribute to their success. Their success in turn contributes to improving the lives of sick people. I get real enjoyment and a sense of pride in seeing our creations helping our clients to grow in every way. That they keep coming back to us is testament to how effective our work is.’

Agency culture – is there one and can you describe it? ‘We are a team. No one here pretends that they know everything, and everyone always wants to improve their skills and knowledge. We respect each other. We collaborate and bounce off each other.

One person’s weakness may be another person’s strength. If we need new software, we’ll get it. If we feel we would benefit from a talk or training course, we’ll get it. If we need Red Bull, we will definitely get that! All of this adds to a real fun, creative and learning culture. I think if you settle into a culture where you think you are the finished article and reject input from others then you really are lost. Everyone can, and should want to improve.’

Mission Accomplished!

 

Design in space.

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Tim Peake blasts off in a Soyuz rocked this morning, bound for the International Space Station. But what you might not know is that we’ve been there too Well our work has!

The scope of the project we worked on with a North American partner went far beyond anything we had ever done in the past, not just in terms of distance but design science. This is where experimental science meets intelligent design to create an outcome that could transform space travel and how our species explores the cosmos.

Assets created for the project included specialist packaging and the translation and interpretation of data on its return to earth into a suite of White Papers that included highly detailed graphical models, infographics and animations that humanised the content, making it visually engaging and suitable for bite size and attention grabbing post that could be used in presentations, documents and socially.

I guess you could say we’ve been living up to our name at The Mission Control Communications.

Good luck Tim!

Mission Accomplished!

 

Humility, hard work, brave partners and blazing trails:

The story behind The Mission Control Communications.

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By any definition of the word, 2015 has been a ‘spectacular’ year for The Mission Control Communications. But what motivates the agency that has blazed a trail for itself in recent months, picking up multiple international awards and clients on an almost monthly basis?

“I don’t think it was ever just one thing,” says Director, Patricia Killoran. “When we launched the agency, we knew we were going to have our share of critics, but in many ways that negativity drove us all the harder and it’s a testament to the character and resilience of the people that I work with that we were able to rise above all that and focus on creating the type of agency we always wanted to be part of.”

That agency you wanted to be part of, describe it? “Effective, Strategic, Collaborative, International and Brave,” says Patricia. Ten months on, have you succeeded in creating that agency? “I’d say we’re work in progress. I don’t think we’ll ever fully see ourselves has being done. There’s always something new to try and the agency that stands still gets left behind.”

You don’t refer to the brands you work with as clients’; you describe them as partners, why? “Client is a such a horrible word. It just suggests a cold financial transaction and that’s never going to be the catalyst for producing great work. When we partner with a brand and its in-house marketing team, we work together. We get to know them as people and that leads to a more open and honest relationship and honesty is key to creating effective work. The partner brand needs to be honest about not only what it’s looking to achieve, but why and we need to be honest about the work and if an idea isn’t working – kill it and move on.”

The Mission Control Communications has established a reputation for itself as being down to earth; do you see that as a problem when it comes to working with the more conservative types of companies? “Some people can find it strange at first. They have a perception of an agency and we don’t really fit into that cliché. But that’s not a bad thing. It causes people to open their minds more and that’s part of the process – challenge the norm and look at new ways of doing things.

The majority of your work originates outside the UK. Geographically how do you cope? “We’ve created a structure that allows us to work seamlessly with partners all over the world. Geographically, I don’t think it really matters where you’re based, what is important is being able to do work that get results and is relevant to the market you’re operating in,” says Patricia.

The Mission Control Communications has had a very successful time on the awards circuit. How important are awards to you as an agency? “Awards are always nice, but they need to be seen for what they are; a by-product of what we do – not the driving motivator. I read an article in one of the trade press titles recently that said: ‘We’ve all been witness to weeks and months of ‘strategising’ without a corresponding award winner in sight.’ I can’t believe that we still live and work in an age where for some agencies, awards are more important than campaign effectiveness. You can’t serve two masters. If your eye is on a night at the awards and not the outcome the brand you’re working with needs, you’re not doing your job. That’s why when it came to selecting the awards we would be entering; we chose those that were based on campaign effectiveness and not just pretty pictures solutions.”

What do you mean about pretty pictures solutions? “It’s a term we use to describe work that looks pretty but has no substance. It’s pointless. If we want to make pretty pictures, we’ll go to an art class. Our work is about making a difference.”

So how do you plan to top your achievements this year, next year? “Like I said earlier, we’re work in progress. Next year will bring a host of new challenges and we’re looking forward to coming to grips with those. We come back in the New Year to a lot of planning meetings and some rollouts, so that is going to keep us busy. But we’re fortunate in that we have work to be coming back to, so we’ll be focussing on looking after our existing partners, but if a new opportunity presents itself and it’s right for us, naturally we’ll look at it.”

That sounds like you don’t plan to be pitching in 2016? “It’s not a priority for us. We have some pretty great partners on the books already and they keep us busy. It’s easy to get caught up in pitch fever, but that’s when your existing work starts to suffer. So for us, we’d rather keep our existing partners happy than go off on a fools chase after something that might or might not happen.”

Despite the genuine down to earth and jargon free manner of the agency, The Mission Control Communications houses a wealth of industry intelligence that allows it to deliver effective and informed campaign strategies to brands working in some of the most complex markets world wide. You can’t help but feel an underlying confidence within the team in that they know their stuff. Looking forward to seeing what comes next from the team.

Mission Accomplished!