Tagged: The Mission Control Communications

Creativepool selects The Mission Control Communication’s iconic ‘Great Things Happen at the Table’ campaign as one its top featured pieces of work.

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London/Belfast: The Mission Control Communications is back in the creative spotlight this week as Creativepool once again handpicks work created by the agency to be featured on its homepage.

This is the third featured campaign crafted by The Mission Control Communications to be featured on Creativepool since August this year. Earlier projects included work for Liberty Mutual Surety in the United States and The Mission Discovery, a new medicine, healthcare and sciences communications agency.

Seeing our work once again showcased alongside some of the biggest names in the industry is amazing,” says managing director, Patricia Killoran. “What makes this piece especially personal is that it is our team in the shot. If you look under the table, you’ll see the next generation of the team as well in the form of my granddaughter.

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Since the image was originally created, we’ve grown the team and there are now a lot more faces at the table. But we’re delighted that Creativepool as once again given us a place at their table“.

Mission Accomplished!

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ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2017.

The Mission tackles a taboo subject to create ‘A Bigger Life’ for Ostomates.

image_eakin_firstWe all poo. Yet for the estimated one-million people worldwide living with a stoma, it remains a taboo subject that many refuse to discuss with even healthcare professionals.

Consequently, many ostomates and their families live lives overshadowed and limited by the myths and misunderstandings peddled on social media as scientific fact – unaware of the quality of life they can enjoy.

Challenge

TG Eakin has been improving the lives of ostomates since 1972 and is today one of the largest and most successful manufacturers of ostomy and stoma products in the world. Recognising that whilst technology and care in this area of healthcare has evolved, attitudes surrounding the subject have not. This has to change.

Solution

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Inspired by countless stories of courage and positivity, ‘A Bigger Life‘ encapsulated the freedom and control over their own lives that so many ostomates had to share. Our mission was to provide a means by which this wealth of wisdom, warmth and positivity could be brought to those living in a state of self-imposed isolation over a condition that is simply misunderstood.

Transcending the category clichés, ‘A Bigger Life’ presents a genuine alternative to the life limiting stigma so often attached to living with a stoma. A Bigger Life offers authentic advice from those who have been through the process and found new ways to live a life full of vigour and confidence.

The mantra we created in ‘A Bigger Life’ speaks for itself and acts as a motivational call to action for people when they hit those dark moments pre, and post-surgery. The deliberate human styling of the typography, coupled with a vibrant swatch of colours serves not only an ascetic purpose, but is designed to purposively help many of those who might be visually impaired to digest the important insights being shared by their fellow ostomates.

At the core of this engagement campaign is an authentic, ostomate-centric experience that is deliberately reflected in the clean layout and humanised tone. Rooted in facilitating an authentic ostomate-centric experience, everything about the design is deliberately created to reflect a genuine human experience.

Results

A Bigger Life’ launched in May 2016 as part of an integrated communications campaign purposed primarily with empowering ostomates and providing their families with clear answers to the questions many of them are too embarrassed to ask.

A secondary outcome facilitated by the deliberate disassociation of the TG Eakin brand was that ‘A Bigger Life’ provided healthcare professionals with a trusted source of knowledge and insight that could be shared with patients without breaching ethical or regulatory guidelines.

Campaign scope:

  • Brand Strategy & Development
  • Design & Creative Services
  • Digital Creation

Mission Accomplished!

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ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2017.

What’s on the cards for clients this festive season and why?

img_20161215_122350This Christmas we have had our cards created by the very talented Jemma Millen who worked with us earlier in the year to create what was to become a multi-award-winning, international advertising campaign that targeted companies, universities, private and state funded research institutions working to help the up to 1 billion people worldwide who suffer from neurological disorders ranging from Alzheimer’s and Parkinson disease, to strokes and multiple sclerosis.

The tactile and very human story behind the campaign was developed to bridge the gap between our US client’s sales team and the knowledge bank of services held within their company and the ever marketing skeptical, scientific community.

The effectiveness and relevancy of the campaign provided our client with an emotive, relevant and tactile solution that opened the door to a sales channel with an estimated value of £26 billion pounds in the UK alone for research into Alzheimer’s and a further £10 billion for Parkinson’s.

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These figures increase significantly in the United States with Parkinson’s research is valued at $28 billion and Alzheimer’s care conservatively valued at £200 billion.

However – the real effectiveness in the campaign was the potential to transform the traditional B2B communications model into something much more personal – a campaign that encapsulated the need for research and the hope that a cure will soon be found.

So to cut a very long story short, that is why there are brains and hearts on our Christmas cards this year.

If you work in the science, healthcare or in-house marketing field and would like one of these beautiful cards, please send us your details.

Mission Accomplished!

ABOUT: AS A MULTI-AWARD WINNING INTERNATIONAL ADVERTISING AND BRAND DESIGN CONSULTANCY, THE MISSION CONTROL COMMUNICATIONS AND DEDICATED SCIENCE AND HEALTHCARE STUDIO, THE MISSION DISCOVERY, WORKS WITH CLIENTS AND THEIR IN-HOUSE MARKETING TEAMS TO CREATE INTELLIGENT AND AGILE SOLUTIONS THAT EFFECTIVELY ENGAGE AUDIENCES IN TODAY’S DISRUPTIVE AND HIGHLY COMPETITIVE GLOBAL MARKETPLACE, ENABLING BRANDS TO THRIVE. WE WORK WITH BRANDS SPANNING SOME OF THE MOST TIGHTLY REGULATED SECTORS OF ADVERTISING AND MARKETING IN THE WORLD, WITH FORTUNE 500 COMPANIES RANGING FROM – LIBERTY MUTUAL SURETY TO PHARMACEUTICAL, BIOTECH AND LIFE SCIENCE GIANTS. OUR WORK IS ROOTED IN SOUND INTELLIGENCE SUPPORTED BY A STRUCTURED SERVICES ARCHITECTURE THAT COMPLIMENTS CLIENT NEEDS ACROSS STRATEGY AND POSITIONING, ADVERTISING AND DESIGN, BRAND ORIGINATION AND EVOLUTION, PROJECT AND CAMPAIGN PLANNING, ENGAGEMENT AND ACTIVATION, AND INTERNAL AND EXTERNAL CULTURAL ALIGNMENT. FOR MORE INFORMATION, PLEASE VISIT THEMISSIONCONTROL.COM AND FOLLOW THE MISSION CONTROL ON LINKEDIN, FACEBOOK AND TWITTER.
© THE MISSION CONTROL COMMUNICATIONS LTD., 2016.

Poking holes in targeted ad algorithms

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David Sable, Global CEO at Y&R and a noted Linked in influencer published an article back in September 2016 that pretty much encapsulated something that we’ve been talking to clients about for ages.

His post set out to question just how targeted those ‘targeted’ Facebook and Google ads really are.

At almost 44, I was fortunate enough to start in the advertising industry before the digital wave hit. That gave me the luxury of working at a time when we were encouraged to question everything and campaign strategies were in many respects, much more ‘human’.

Today, with brands pumping millions into social media every year, it’s crucial that marketing teams born into a digital generation interrogate the data coming from Facebook and Google as opposed to giving into blind faith. Remember, both of these companies make hundreds of millions every year from advertising, so their data is not neutral and whilst the conferences, workshops and courses are all fun, they are designed to encourage you to buy ads. We all have a worth to Facebook and Google.

So let’s start by taking a look at how Facebook profiles ‘you’.

Go to https://www.facebook.com/ads/preferences and check out the thinking. Facebook say:

“How we determine your ad preferences:  We use information from a few different sources to figure out which ads might be relevant and useful to you. Things like your Facebook profile information, activity on Facebook and interactions with businesses can all influence the ads you see.”

Now, in the minds of many, Facebook and Google are infallible sources of pure data to be trusted with a fanatical belief. But the evidence would seem to suggest that in fact, their algorithms are fundamentally flawed and far from being in-depth, with the preference used to pigeonhole one’s points of interest often being tenuous to say the least.

Based on Facebook’s statement, the algorithms would seem to be pretty linear in their approach, failing to take into account human nature and that often, the online personas people project are very different to who they really are. We’ve all liked that page because we felt morally obliged to but never went back to it. We’ve all hit like on something just to keep a friend happy, but never bothered to actually read the article or watch the video. It’s just basic human nature rooted in the need for acceptance.

Like Mr., Sable, I think Google would struggle to know who I really am. For example, my search history covers topics related to work, which considering the scope of our client base, can be pretty diverse. Then there’s the fact that my granddaughter was addicted to Peppa Pig for three years and watched it every evening on my laptop before graduating onto a German speaking Gummy Bear song. So to say that Google or Facebook knows me well enough to target me, would be stretching a truth and a waste of your marketing budget.

I guess the moral of the exercise is that as a species and as consumers, we’re a lot more complicated and fickle than the algorithms would care to admit. Think on that the next time you’re putting all your eggs into a social media only basket.

Mission Accomplished!

Steps to help bring the CEO or board, on-board with your brand and marketing strategies.

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According to a Forbes Insights survey, 69% of CEOs said they think their companies waste money on marketing initiatives.

Unfortunately that’s not a view limited to small companies that will often have to make the hard call between investing in their marketing or buying a new piece of equipment. Indeed – many large companies also struggle to understand the long-term strategic benefits of investing in their brand.

Having worked in the advertising, branding and marketing industries for more than 20 years, it’s still one of the most common issues that we encounter and the bugbear of countless marketing teams the world over, who struggle to justify the importance of what they do.

So here are some insights that might help you bring the CEO or board – on-board to give you better strategic support and the resources you need to get the job done:

Create a brand story that engages more audiences.

Start by asking yourself, who is the company’s brand story actually relevant to? A good brand story will be relevant to a wide array of audiences, not just your customers and staff.

Experience has taught us that by strategically expanding your marketing to reach key stakeholders, i.e. investors, analysts, commentators and lobbyists can have a significant impact on the company that no CEO or board can fail to recognise. A strong brand presence has the potential to drive up stock prices and other brand metrics and also ensure your company attracts the brightest employees.

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Show how the brand build and drives company culture.

This is something we’ve talked about before, but your marketing and branding strategies need to be inward facing as well as outward. A strong brand and intelligent marketing play a crucial role in building and reinforcing a company’s internal culture.

Team up with your HR department, identify the role your brand plays in attracting the best candidates in the market and monitor staff motivation levels during campaigns to show increases in productivity.

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Be the driving force.

We’ve all seen those TV shows where everyone sits around the boardroom table nodding and agreeing with everything the CEO says. But in today’s competitive market, companies need drivers – people that have the courage, vision and ambition to get things done.

It’s not enough just to know what your own company is doing, you need to understand what the market your brand is operating in, is doing – and you also need to understand what your competitors are doing.

Knowledge is power and the more knowledge you have, the better equipped you’ll be to drive your branding and marketing activities ahead of your competitors and achieve sector control.

Don’t be afraid to ask your agencies what they are seeing or doing in other markets. They won’t tell you what they are doing for other clients, but they can often give you an insight into a new or emerging trend that you can adopt and present as a solution to your CEO in a pre-emptive strategy that will catch the competition with their hands in their pockets.

Equally important – have the confidence to walk away from a strategy if you find it doesn’t work. One of the biggest problems many brands face is that no one wants to be seen to ‘make a bad call’, so instead of calling out something that doesn’t work, everyone will mumble about it in the background, but never move to fix it.

Prove your strategy works with hard facts.

Back when I first started in this industry, the ringing of tills indicated that a strategy was working. Today, you have access to many more analytical tools – so use them and understand how to interpret them.

Show the CEO or board that your strategy is backed up with hard data and not just fanciful guesswork. Use the analytical tools at your disposal to monitor and tweak your strategy for better effect.

But be realistic about the data you are getting and don’t follow it blindly – listen to customers and staff that are customer facing. They will give you an invaluable insight into the real-world effectiveness and relevancy of your strategy.

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Choose battles you’ll win.

One of the most common mistakes people make when trying to persuade the CEO or board to change their view on branding and marketing investment is that they start by suggesting the need for a major cash injection. That’s not going to happen. So look at how to validate the effectiveness of your marketing spend and start with clever solutions that simply require project approval as opposed to funds.

You can also suggest reallocating funds from one part of your marketing strategy to test-bed a new approach. By showing the CEO or board that you are being innovative in your thinking and experimenting with new approaches without expecting fresh funding, you are much more likely to get sign-off on new strategies and engage their interest. By proving your thinking is right on small projects, you are much more likely to earn their trust and support when it comes to undertaking a major new strategy.

I knew you were going to say that.

Before you present your marketing strategy to the CEO or the board, prepare, prepare, and then prepare some more. Use your knowledge of the personalities you’re presenting to and anticipate the questions they’ll ask and be realistic about the difficulties they will raise and the problems they will identify. Have your answers and solutions ready to any of the barriers you know or anticipate will be raised.

Also – you might want to think about lobbying support for your proposal before going into the presentation. Share your ideas with key influencers that will have the ear of the CEO or board. Get their input as if they identify issues, you can be sure the CEO or board will as well.

Remember – the CEO or board will often not have the information you have and are making their decisions on a fraction of the knowledge and or market intelligence you have. This often manifests itself as the default mode of ‘’let’s not rock the boat”. You don’t have to rock the boat, but by understanding and validating your reasoning, you can navigate the boat around the rocks.

Reassure the CEO or board with real-life case studies or examples of other companies that have used their marketing to push ahead. This helps diminish the risk factor and gives the CEO or board the comfort of knowing that they are not the guinea pig.

Benchmark yourself against best-in-class companies and competitors.

There will always be a default company or brand’s marketing success that the CEO or board reference and admire. Use that knowledge to your advantage. Make it your job to understand the strategy and tactics that company is using and explain why your proposed strategy will work by referencing those successes.

You also need to come out of the ivory tower. One of the most common mistakes marketing teams make is to view their brand and marketing is isolation to the competition. You only have to look through some of your industry’s trade publications or view your literature and digital assets side by side with competitors and it quickly becomes apparent, a lot of B2B brands especially, all look and act the same.

Know you competition and also who is nipping at your heels. A simple SWOT analysis can help you identify where you have an opportunity to separate your brand and marketing from the herd and also, where you need to correct your strategy to compensate for weaknesses.

But above all – keep your strategy and thinking agile. Your brand and your marketing exists in a state of continuous flux and needs to be ready to take advantage of opportunities and respond to threats.

Mission Accomplished!

“Article adapted from 7 strategies for selling marketing to your CEO” on CMO.com.

 

Our Mission: to get inside the heads of doctors, surgeons and researchers

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Every so often we like to share a piece of work that we are particularly proud of. In this instance; that piece is a direct mail campaign created to plug directly into a fully integrated marketing strategy targeting doctors, surgeons and researchers working to understand, treat and cure degenerative neurological conditions including Alzheimer’s and Parkinson’s.

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The campaign was aimed to break through the clutter of press and digital banner ads that the audience is traditionally used to being bombarded with and for the most part, block out – especially since the rise in popularity of ad blockers.

The thinking was to create a talking point that would find a permanent place with in the recipient’s office and mind space – not just a temporary impression on their desktop before being deleted.

“We can’t ignore the impact of degenerative neurological conditions so let’s create a campaign that people can’t ignore.”

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This tactile approach was created to make people stop and think. It was to promote a human engagement with the objective of solving a human problem that shatters tens-of-thousands of lives every year.

It is also an opportunity to get inside our heads and see how we approach some of the most complex and sensitive subject matters.

We’ll have more on this project and more on our new site – coming soon!

Mission Accomplished!

 

 

 

 

 

US brands benefit from weak pound post Brexit

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In this interview, we chat to Patricia Killoran, managing director at The Mission Control Communications about the impact of Brexit on an agency that is best known for its work overseas.

“I don’t think anyone really expected the outcome of the referendum to be what it was, not even those leading it. In an interview with the Sunday Telegraph, Sir Martin Sorrell summed it up: ‘the fact that the Brexiteers, having not expected to win, don’t even have a Plan A, let alone Plan B, hardly helps to boost market confidence.

However – with the majority of our work originating from brands in the United States, the collapse in the value of the pound against the US dollar post Brexit has proved to be a blessing in disguise. The drop in the value of sterling means US companies are now saving as much as 20cents on the pound. In layman terms – a US company can now save up to $2,000 against every £10,000 billed.

This sudden and unexpected windfall means that US brands are finding their marketing dollar buys them a lot more than it did a few short weeks ago in the UK. Likewise, we’re seeing a similar trend in work coming from South Korea and Japan where the value of a weak pound is also being felt.

Whist the real impact of Brexit is yet to be felt on the ground, this initial short-term benefit is helping to lift my post-referendum depression and putting a smile on the faces of US clients.”

Why winning international awards is good for business.

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‘Winning awards isn’t about being smug. It’s about setting an international standard for your clients’ work that raises it above that of its competitors,’ says The Mission Control Communications.

There is now a valid case with volumes of supporting evidence that proves, effective, creative, and award-winning work drives sales and improves share price performance in science and healthcare – a sector that previously had a reputation for shying away from ‘creative’ advertising and marketing.

This alignment between creativity and a booming bottom line was first demonstrated in the Institute of Practitioners in Advertising’s 2010 white paper, ‘The Link Between Creativity and Effectiveness’, which looked at 10 years of its Effectiveness Awards (which assess marketing ROI) compared with data over the same time period from The Gunn Report (an annual publication ranking the most creatively-awarded advertising).

Notably, creatively-awarded campaigns were 11 times more effective at driving market share growth than those that didn’t win awards. Even with equal investment, creatively-awarded campaigns were more successful across sales volume gain, market penetration, customer acquisition and loyalty, while a strong correlation was discovered between increased creativity (where more creative awards were won) and improved levels of commercial effectiveness.

This was substantiated a year later by James Hurman in his book The Case for Creativity, which analysed 30 years’-worth of data, including the business results from Cannes Lions’ Creative Marketers of the Year. He states: ‘In every case, the companies that have been most tenacious in their pursuit of great creativity have been among the ones outperforming the stock market and enjoying historic periods of financial prosperity.’” (source IPA)

Understanding the commercial benefits of awards to a brand, we approach every project with the mindset that no matter how small or seemingly insignificant it might appear, even to the client, it has the potential to be an award winner. Again – the award itself is not the objective; it’s recognizing that the thinking that goes into an award winning piece of work is proven to be commercially more beneficial to a brand. The actually trophies, whilst nice, are simply a byproduct.

We’ve applied this approach to every brand we work with and it works. Our clients have seen their ranking in the Fortune 500 jump and profits as much as double in some instances. Many of our clients have also found that a ‘winning’ culture has yielded successes in other areas of their business and in addition to the awards we enter on their behalf, they are also entering and winning directly across multiple categories.

The result, motivated workforces, confident investors and increased sales and brand influence.

All in all – we’d call that Mission Accomplished!

Liberty Mutual Surety cultivates brand culture and vision statements with The Mission Control Communications

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Liberty Mutual SuretyTM, part of the wider Liberty Mutual Group is much more than just a brand – it’s an American institution – a multi-billion-dollar company employing more than 50,000 people in over 900 locations.

So when invited to work alongside the US marketing team to create a series of internal vision, mission and culture statements that would be rolled out across the company, we were honoured.

The vision, mission and culture statements were authored by Liberty Mutual Surety based on a culture of continual research – our challenge was to give these words a canvas on which to perform that would bring them to life, solidifying the brand’s position as a modern and dynamic company with deep roots, a rich heritage and a clear vision for the future.

Interpreting that vision we explored a number of options – each with significant underlying meaning. From aerial flybys of Lower Manhattan and the One World Trade Center, to global animations indicating the more than 900 locations – a host of statement platforms were created for regional relevancy throughout the company.

The campaign will run in print, digital and mobile, online video, screen savers and social media.

Mission Accomplished!

 

 

 

 

 

 

Two Gold Awards of Excellence at the 2016 New York Communicator Awards.

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The 2016 Communicator Awards concluded last week in New York and we’re proud to announce that working in partnership with Taconic Biosciences, we won two Golden Awards of Excellence:

  • Gold Award of Excellence Integrated Campaign – Business to Business
  • Gold Award of Excellence Marketing Effectiveness – Integrated Campaign

Both awards reflect the combined efforts of everyone involved in creating and delivering an intelligent and engaging approach to communicating in one of the most tightly regulated spheres of marketing in the world.

We’re delighted with the wins, as are the team at Taconic,” says James Killoran from The Mission Control Communications and Mission Discovery – the agency’s new dedicated science and healthcare division. “A lot of work went into creating these campaigns on both sides of the Atlantic and to see that effort recognised by the Academy of Interactive and Visual Arts is a proud moment for us all. I’d personally like to congratulate all those involved.

Mission Accomplished!